Emma can't count

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: bug resolved

I selected a list with 2,000+ subscribers and tried to do a split test. I got an error saying a split test required at least 30 recipients. 

Browser: Chrome
Photo of University of Chicago Office of Civic Engagement

University of Chicago Office of Civic Engagement

  • 2 Posts
  • 0 Reply Likes
  • so frustrated

Posted 4 years ago

  • 1
Photo of Paul Zimmerman-Clayton

Paul Zimmerman-Clayton, Official Rep

  • 400 Posts
  • 34 Reply Likes
Hey there, thanks for reaching out. This sounds like a bug in our system that, fortunately, has a pretty simple workaround. Basically, it's caused by entering the subject lines before audience groups while setting up a split test. 

To get that mailing sending, please do the following:

1. Click Back to Editor
2. Click Review and Send
3. Add recipients
4. Add subject lines

This should allow the recipients to save and the mailing to send properly. 

I'll make a note that you were affected by this bug, and I'll make sure to update you here when we get that fixed. Please let me know if you have any questions in the meantime!