Emma currently experiencing an outage 1/26

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  • Updated 1 year ago
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Hi guys!  

The Emma app is currently down.   Our engineers are on the case, and you can keep up with any updates on our status page:

https://myemma.com/status
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Grey Stepp, Support Team Manager

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Posted 1 year ago

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Grey Stepp, Support Team Manager

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UPDATE:  Our engineers are currently attempting a number of fixes and testing as we go.  I'll keep you posted as I get more information!
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Grey Stepp, Support Team Manager

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UPDATE:  ALL CLEAR!   We're good!   Thanks for your patience!  Have a happy Friday! 
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Association of Research Libraries

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The Emma status page says all is ok but when I login and click on the "Campaigns" tab I get a 500 error page that says "Oops, that wasn't supposed to happen. We're sorry, something unexpected happened and your request could not be completed. Use your browser's back button and try again, or contact your technical support team."
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St. John Associates

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I am getting this same error when I try to go to the campaigns tab.
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Grey Stepp, Support Team Manager

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Official Response
AFTERNOON UPDATE:  It looks like we're having some further issues with errors accessing accounts.  Our engineers are on it and I will update here as we get more info!
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Grey Stepp, Support Team Manager

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The app does appear to be loading now.  Waiting for word from our engineering team on an all-clear before we call it good, but currently we're able to log in.  
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Florence-Lauderdale Public Library

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I can log in, but I get Error 500 when I try to access my campaigns.
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Israel Outdoors

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Did emails that were scheduled to send during the outage go out?  A scheduled email is showing as being sent but no results are available, and I haven't noticed bounced backs or auto-replies to the email in our inbox either.