Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP
I was able to look into your Salesforce org and noticed that the Emma for Salesforce setup is configured so that Emma members are mapped to the Account object. Accounts are not compatible with the integration, which is the root of this issue.
If you head to the Setup tab in Emma for Salesforce and click through to the Field Mapping section, you can choose Advanced Settings to reconfigure this so members are mapped to a different object (such as leads or contacts).
Give that a shot and let me know if you still need further assistance!
Here is how it had been successfully set up initially as per emma support: "Our SF developer got back to us and it looks like the issue had to do with some backend settings for the related list that were not referencing the new implementation for Person accounts. That has been fixed so the related lists in synced Person account records should be showing data now! "
I confirmed the sync is working. I added myself as a contact in Emma, which appeared in your SF org. I sent myself a mailing through your account, and then opened the mailing and clicked a link inside. In SF, the response activity showed in my record (it's under the name Andrew Support):
Are there any examples where you're not seeing this data sync over?
I sent an email to one of your addresses, which belongs to the Tami group. After you opened the mailing and clicked the link inside, this data synced to the contact record in Salesforce.
The response history that was collected with the connection down won't sync over, but any response history collected moving forward will.
Let me know if you have any further questions on this!
Thanks again for your research on this!
1. Navigate to the Emma Setup tab and click Start Setup.
2. On step one, click the Connect to Salesforce button.
3. On the pop-up, enter your Emma username and password.
5. Click the Next Step: Field Mappings button, which saves this change. That’s it!