Emma is acting crazy with the latest version of Safari

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  • Updated 3 years ago
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Cannot cut and past within html editor now that I updated Safari for mac to the latest recommended Version 10.0 (11602.
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GenTegra, LLC.

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  • frustated

Posted 3 years ago

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Maya Lochan, Customer Support Specialist

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Hi James! I hate to hear that you're frustrated, but I'd be happy to help here.

When I tested this, I was able to use the cut function, but could not paste data into the HTML editor. I'm going to loop in my technical team for further insight here -- in the meantime, are you able to use a different browser? I was able to work without interruption in Google Chrome, for example.

I will be back in touch with more details shortly!
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Andrew Heuback, Official Rep

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Official Response
Hey there! Andrew here, stepping in while my friend Maya is out of the office.

In researching this, we did learn that there may be a bug in Safari as other Safari users have reported intermittent issues with cut / copy / paste. 

Have you noticed issues with this in other, non-Emma websites? Any additional info you can provide will help us in researching this further.