emma very slow after login cannot load any pages, please help!

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  • Updated 2 months ago
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After logging in, Emma does not load the pages and it's impossible to navigate in the system. This is happening frequently since the last update that changed the design of the interface. Please help
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The Lens

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  • frustrated

Posted 2 months ago

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John Newman

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Hello,

This is John with Emma Support. I'm sorry to hear you're having problems loading pages in your account.

As always, first steps to troubleshoot browsing issues are to ensure the web browser and the computer's operating systems are both up to date.

Next Steps include:
- clearing the Cache and Cookies of the browser
- restarting the router
- testing on another network
- enabling Flash

We are only supported in the following browsers:
- Mozilla Firefox
- Safari
- Edge
- Chrome
- Internet Explorer 11

If you still experience issues after following the above troubleshooting steps, final steps would be to check for any issues that may arise from connecting over VPN, firewall, etc. If the issue is time-sensitive, you may call support directly at 1-888-493-2525.

- John