This conversation is no longer open for comments or replies and is no longer visible to community members.
The community moderator provided the following reason for archiving:
Community member’s issue resolved in a separate conversation
Just for the record, I spent lots of time using the Broad Street template yesterday only to learn after I had finished that the logo does NOT look the way it's supposed to look in either Outlook or Yahoo. I discovered this purely by accident when I sent myself a test email and read it in Outlook and later in Yahoo. I'm told the change was deemed "acceptable" by your design team but you neglected to inform us that there would be a difference in those programs (a circle becomes a silly looking square beside the logo). It took me more than a day to learn this problem could not be fixed. Two days wasted. Why isn't Emma up front about these issues so we who pay for your services can choose to use or not use a template based on facts? Your new templates aren't much of an asset if they aren't what they seem, and now I'm suspicious of all of them and don't want to waste time again. Please inform us in the future about potential problems so we don't waste time. It's not fair to your customers. And YOUR decision that a change in a design is acceptable, without informing us or giving us a chance to decide ourselves, is unacceptable in itself.