Error message when going to Audience page

  • 1
  • Problem
  • Updated 12 months ago
Error message appears when trying to go to Audience page
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Georgia State University

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Posted 1 year ago

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Grey Stepp, Support Team Manager

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Hi there!   Are you still having issues getting to the Audience page?   We're not having any issues here.  
You might try clearing your cache and deleting your cookies on your browser. If you're unsure how to clear your cache, you can search for instructions for your particular browser. Then you close out of your browser, restart your computer, and reopen your Emma account.

Next I would try a different browser.  We suggest using Chrome or Firefox.  

If you're getting the same behavior in all browsers, perhaps try a Private or Incognito window as well to see if that works.  If it does, it's likely an issue with a plugin on the browser fighting with Emma.  

Beyond that, you may want to check with your network administrator to see if there are any blocks on your network that would not let Emma get through.  

Let me know if you have any more questions or still can't get this resolved!

-Grey 
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Georgia State University

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Hi Grey,
Still having issues. Tried your suggestions as well as using different computers. When selecting "Audience" I am directed to the "Campaign" page. I select "Audience" again and it gives me the error message. This appears to be a system issue and not a computer one. Had a few coworkers try it out with the same problem.
Thanks.
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Grey Stepp, Support Team Manager

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Were you able to try a different internet network?   

I've been able to log into your account and navigate around with out issue.  

What's the username you're using to log in?  I'd like to see if there's anything going on with that.  

- G
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Georgia State University

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Username: kspear@gsu.edu
This is the only network accessible. I have used it in the past.
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Grey Stepp, Support Team Manager

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Thanks for that!   I updated the permissions for your username.  

Give it a try now.
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Georgia State University

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Works! Thanks for your help.