Error status as "Contact has not confirmed opt in"

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Most of our lists were created by importing large Excel spreadsheets of email addresses, not through sign ups. We are noticing that a large percentage of the recipients in our "Error" tabs are labeled as "This contact has not confirmed opt in." Is this the reason for the error? If not, where can we find the reason for the error?
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City of Vancouver, Washington

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Posted 4 years ago

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Kyle Floyd, Official Rep

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Hi Vancouver,

This is a great question. I think you will find some really helpful information in this Emma Community post from a few months back.

As for obtaining the error reasons; that data can be pulled by the Emma Support team for a specific mailing and provided to you. If you have a mailing that has more bounces than normal, let us know and we'll be glad to pull that data and pass it to you in a csv file format.

I hope that helps! Please feel free to reply here if you have additional questions related to this topic.
(Edited)
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City of Vancouver, Washington

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Thank you. So, to clarify on lists that use sign-up forms: do people HAVE to opt-in to receive emails or is that just an optional step when signing up?
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Emily Hollingsworth, Alum

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Confirming opt-in is not required to receive emails. We trust that if the user is signing themselves up for you list, that they do indeed want to receive communications from you! If they do go the extra step to confirm opt-in, you'll see that indicated in the contact's record.
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AGC of Washington

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My issue is that, aside from the opt-outs, about 750 of the 3,000 contacts in our database are “error” contacts, and they are not, getting, I assume, our mailings. I understand that, apparently, these issues are tied to problems on THEIR end, not ours -- but this is a very unacceptable number of unreachable members for us, and our events and programs are suffering considerably from their not getting our messages. What can I do to get this fixed? And a follow-up question too: if our contacts are in the "active" group, do we absolutely know that they are getting our emails, with no interference by spam filters or other problems? Or are there other issues that could make an 'active" user STILL not get our mailings???  Help is urgently need; thank you.

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Emily Hollingsworth, Alum

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Ok -- I sent the email last week to the address you log in with here. I'll forward it to the address we have on file for your account. Let me know if you don't see it in the next few minutes.
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AGC of Washington

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Got it! reply sent. Thanks...
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City of Vancouver, Washington

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AGC of Washington: We were wondering if this change improve your numbers or not? We're having the same problem where the vast majority of our emails aren't even opened, so we assume they're not being seen at all. We'd like to improve that number, as well. Thanks!
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City of Vancouver, Washington

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AGC of Washington: We were wondering if this change improve your numbers or not? We're having the same problem where the vast majority of our emails aren't even opened, so we assume they're not being seen at all. We'd like to improve that number, as well. Thanks!
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AGC of Washington

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I think it helped very little. This is a database that's somewhere around ten years old -- virtually all business addresses, and all opt-in addresses. With the 'transient' quality of business email addresses, and after talking further with MyEmma staff, this is a number that apparently isn't surprising. Your database may or not be similar -- opt-in or not, etc. -- so I don't know how similar our problems are -- and although it took a little time, MyEmma was helpful in addressing ours. Good luck!