Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: resolved
My issue is that, aside from the opt-outs, about 750 of the 3,000 contacts in our database
are “error” contacts, and they are not, getting, I assume, our mailings. I understand that, apparently, these issues are tied to problems on THEIR end, not ours -- but this is a very unacceptable number of unreachable members for us, and our events and programs are suffering considerably from their not getting our messages. What can I do to get this fixed? And a follow-up question too: if our contacts are in the "active" group, do we absolutely know that they are getting our emails, with no interference by spam filters or other problems? Or are there other issues that could make an 'active" user STILL not get our mailings??? Help is urgently need; thank you.