Error with export files

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When I go to the Exports page, my files are highlighted in red and have a status icon of a triangle with an exclamation point in it. What does this mean? There is no option to download the file. Thanks!
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FSG Agency

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Posted 1 year ago

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Ben Harrington, Employee

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Hi There,
If an export is highlighted in red and has the triangle with exclamation point it means that the export failed. I checked in the account and see that you are trying to export a segment, which can sometimes have problems in the export process if it is larger or has more complex logic. Can you try copy the contacts in that segment into a group and then try exporting that group? That should allow you to get those contacts exported! 

-Ben
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FSG Agency

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I moved that segment to a group and the export worked. Thank you!