Metric error: Can't authenticate admin-level account

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  • Updated 3 years ago
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Social Media Mentions

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Posted 5 years ago

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Katie Lewis, Official Rep

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Official Response
Hey Dan! It sounds like you’re logging into Metric with your admin-level credentials. You’ll instead want to be using the username and password for a specific sub-account beneath your agency. That should be a username and password that only has access to that one account.

I hope this helps!
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I don't have sub account passwords and usernames. How do I set those up?
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Katie Lewis, Official Rep

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Hi Sarah! I’m seeing that you’ve posted in the community from a sub-account called PAMF Philanthropy. You won’t need additional sub-accounts yourself; rather, you’ll use those Emma credentials to log into Metric on your phone.

Let me know if you have any questions from here!
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I am having the same issue. I have created another manager account and given access but that login isn't working either. Any help?
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Emily Hollingsworth, Alum

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Hi Ambient -- Even though you can grant sub-account access to manager usernames, those are tied specifically to the data in that sub-account. You'll need to login using the client-level credentials. That would be the email address you sent the sub-account invite to, and you can update that address if needed in the sub-account settings (accessed from your agency accounts list) once the client has activated from the invite email.

Let me know if you have any questions!
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Cameron Parkins

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Hi - bringing up this old topic since I'm having problems too.  I only know my login information (and have access to 2 sub-accounts).  I'm not sure what I should use to log into the Admissions at University of Michigan-Dearborn account to use Metric.

Thanks in advance for assistance!
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Grey Stepp, Support Team Manager

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need to make private

Please reference the new conversation here: Metric Login