Errror when selecting a sub-account.

  • 2
  • Problem
  • Updated 3 years ago
  • Not a Problem
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: outage resolved

Internal Server Error The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application. This is happening in the most recent version of Firefox and Safari on a MAC.
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K2 Marketing

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Posted 3 years ago

  • 2
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Emily Hollingsworth, Alum

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Hi K2 -- Thanks for letting us know! We're seeing this error as well right now, and will keep you updated here as we work to resolve it. 
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Emily Hollingsworth, Alum

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Our systems team is actively working to resolve this. In the meantime, you may be able to access your account by navigating to https://app.e2ma.net/app2/audience from the Internal Server Error page.
(Edited)
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Emily Hollingsworth, Alum

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All clear here! Thanks for your patience as our systems team worked to resolve this issue.
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Ben Hamelin

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What happened?
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Emily Hollingsworth, Alum

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One of our services scaled beyond it's expected threshold, which maxed the available connections to one of our storage systems. We have corrected the scaling problem and are working to put in monitoring and alerts for this type of situation in the future. Thanks again for hanging in there with us!