Export bounces within date range instead of by mailing

  • 4
  • Idea
  • Updated 3 years ago
  • Not Planned
  • (Edited)
In a perfect world, we would love to pull all bounces by date ranges rather than by mailings. Instead of going into each mailing to pull the report for bounced emails, I want to say something like give me all the bounces (from all mailings) in a specific account between Sept. 1 and Sept. 30. :)

Note: This topic was created from a reply on the Export bounces in one click from the Response page topic.
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Whittier College

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Posted 4 years ago

  • 4
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Katie Lewis, Official Rep

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Hi there! I'd love to hear more about this: What would you do with the date range information vs. by mailing? I'm curious because let's say you get a ton of bounces from a specific mailing, and when you check out that mailing, you see a lot of spam-happy words like FREE and $$$. That lets you know that the addresses likely bounced because of the mailing's content.

How might you see the date range working?
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Advancement

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Hi Kate, I would love to see the functionality that the original poster asked about. It would be particularly useful to us because we segment a huge number of our emails (so that our constituents are receiving targeted but similar messages). The way the export feature is currently set up makes this much more labor-intensive than simply being able to export by date. 
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Katie Lewis, Official Rep

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Sorry for my delay! I've been out of the office for a couple weeks. I'm sharing this with our Product Team and will keep you posted. :)
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Katie Lewis, Official Rep

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Hi again! We're calling this Not Planned, but we're looking at building more flexibility for your date ranges and reporting and aren't letting this go; it's definitely on our radar. :) I'll keep you posted as we think through this more and see how we might be able to land upon this type of reporting capability.
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Advancement

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Thanks, Katie! I appreciate you looking into this. 
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David Wright, VP of Product Management

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Hey there, thanks for the feedback. I just wanted to echo Katie's comment to let you know that we have some ideas in motion that help show audience activity over time, across various campaigns, and filtered by group or segment. The idea here is to help you take the right action with active/inactive audience members. For example — showing the portion of your audience that has or has not clicked a specific link across a date range — so that you can further segment and tailor messaging to those audience members. So, while what we're prototyping isn't about *exporting*, it is about being more flexible with what your audience is up to so that you can deliver targeted messaging. Just curious — how does that concept sound?
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Whittier College

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Thanks! Sorry I'm circling back so late. We also segment a huge number of our emails and have 3 Emma sub-accounts per each division in Advancement. Being the only person in our dept. managing our data response, it's very time consuming to export bounces for each mailing in each sub-account. You can see how much more labor intensive this is than being able to export bounces by date. For database folks like me who want to keep our email lists clean and as up-to-date as possible, it would be helpful to see which of our audience members have bounced, in particular hard bounced, so that I may inactive the hard bounced email addresses in our database.  
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Swarthmore College

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We're in a similar situation, where we wish an efficient way to identify bounced emails, sort by hard and soft bounces and know the number of bounces so we can remove those that are undeliverable from our database. We segment our audiences using criteria within our database that is relevant to our programs rather than segmenting by email clicks.  The date range would be used to compare the bounce date with the date we updated the email in our database. 
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Cummins Mellor

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This would be great!