Exporting contacts -- many missing?

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  • Updated 2 weeks ago
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I tried to export excel lists (each tab separately) but while many exported, MANY were omitted. I know there's going to be some attrition but only about 65% went in.

What's the best way to export to guarantee more go in?

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Posted 2 weeks ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

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This certainly should not be the case when exporting from Emma.

I can help take a look here but wanted to reach out for some additional information:

- Are you exporting a group, segment, or your entire audience?

- Are you exporting a particular contact status or all of them? (Active, Error, or Opt Out)

- Would you be able to provide an email address that should be exported with the portion you are exporting but *is not*?

Let me know here and I'm happy to jump back in!