Facebook link to mailing not working.

  • 5
  • Problem
  • Updated 6 years ago
  • Solved
Archived and Closed

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my posting to facebook is not working. Was notified by friend, removed old post and reposted now, but link does not work. HELP - I have 3 classes people need to register for ASAP. Thanks.
Photo of Mary Lydon Krystinak

Mary Lydon Krystinak

  • 3 Posts
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Posted 6 years ago

  • 5
Photo of Kyle Floyd

Kyle Floyd, Official Rep

  • 178 Posts
  • 26 Reply Likes
Official Response
Hi Mary! Thanks for reaching out. I am sorry to hear about the struggle you have when linking to your campaign from Facebook. I talked with our developers and it seems you are running into a defect that causes links to break when you post to Facebook from our Send Confirmation Page.

Luckily there is a simple workaround. Login to your account and go to the Response page. From there, locate the name of the mailing you want to share on Facebook and click on that mailing name to view the response details. On the left side of the page you will see a link to the Online version of your mailing, like this:


Click that link to view the online version. Then copy the URL from your address bar and paste that URL to your Facebook post. The mailing thumbnail will still be pulled in and seen on your Facebook page.

We will post an update here once we have fixed the defect which has caused you trouble today.

Please let us know if there is anything we can assist you with.
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
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Official Response
Hi all,

Updating here that this bug was confirmed to have been fixed last night. :) We appreciate your patience!