Fans are saying they can't join our mailing list anymore from the website link. Where to we find the code to reinstall on the site?

  • 0
  • 1
  • Question
  • Updated 4 months ago
  • Answered
On both accounts we have, fans are saying they're unable to join from the widget we had previously installed on the website.  Is there a problem.  How do we find that code to reinstall?
Photo of Gina Mendello

Gina Mendello

  • 1 Post
  • 0 Reply Likes

Posted 4 months ago

  • 0
  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 289 Posts
  • 32 Reply Likes
Good Morning!

I wanted to reach out to clarify a few things:

- Are you posting on behalf of CPR Entertainment? If so, which sub account can we take a look at as an example?

- When you refer to contacts that are unable to join via the widget are you referring to a signup form in Emma? If so is it a classic signup form or lightbox signup form?

- For classic forms this can be found by going to audience > forms > signup > 'signup form name' > publish this signup form. 

- For lightbox forms you would go to audience > forms > lightbox > 'lightbox form name' > go through all of the setup steps. The last step here will generate the script code.

I hope this helps point you in the right direction but let me know if I can help answer any questions!