First Welcome Email not being sent. Help?

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
I'm a newbie. And I'm getting started with a Lightbox form on my website + welcome messages to new signups. Having some trouble and I'm not sure where to turn. Help?

My  Lightbox form: works!
Confirmation (are you sure?) email sent: works!
People appearing in my default audience list after they've signed up: works!
Automated "welcome email" message then going to these new subscribers: does not work!

Not sure what the problem is. I've sent it specifically to myself as a test message, but when actually deployed, none of these new sign-up people are receiving this welcome email.

FWIW, the recipients are specified as a segment, not an audience.

Anyone seen this before or have any ideas? Much appreciated.
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  • frustrated

Posted 3 years ago

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Official Response
Figured it out. Apparently I had all new signups immediately joining my main / primary audience.

What fixed it: I needed to select both that audience + segments within that audience to get it right. Couldn't just select 'new signups' segment...

Hope this helps someone else in the same situation.
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Grey Stepp, Support Team Manager

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Official Response
Hey there!  So glad you were able to get that worked out!  

It might be helpful to check out the difference between GROUPS and SEGMENTS in our Resource Center.  

Let me know if you have any additional questions!


- G