Formatting for wonky reading?

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • Answered
My company uses Lotus Notes. When I send around the newsletter for proofing there are complaints about how bad it looks because they are viewing in Lotus Notes. When I get them to view in any internet browser or mobile device it's fine, of course. But this causes friction and I'm hoping it doesn't show up poorly to any other audience members. Solution???
Photo of FHL Bank - Pittsburgh

FHL Bank - Pittsburgh

  • 12 Posts
  • 3 Reply Likes
  • frustrated

Posted 4 years ago

  • 0
  • 1
Photo of Adriane Smith

Adriane Smith, Customer Support Specialist

  • 506 Posts
  • 53 Reply Likes
Hey there! Thanks for the question. Chances are that your colleagues may be viewing the mailing in a version of Lotus Notes that doesn't support HTML. Take a look here to see a list of mail programs and browsers that do or don't support HTML. If you're still needing assistance after that please don't hesitate to reach back out!  
Photo of Kyle Gregory | Lipscomb University

Kyle Gregory | Lipscomb University, Champion

  • 99 Posts
  • 69 Reply Likes
Official Response
Hey FHL Bank - Pittsburgh,

Sorry you're having a rough time with Lotus. Unfortunately, as you might have surmised, there's not much that can be done in the way of fixing your email to look better in notes because of the lack of support for HTML and CSS within Notes. I found this article on Litmus that also contains some links to some testing done by Campaign Monitor. That chart is here: http://i3.campaignmonitor.com/assets/files/css/campaign-monitor-guide-to-css-in-email-sep-2013V2.pdf

It looks like support for HTML and CSS really don't start until Lotus/IBM notes version 8.5, and then it's still not great. If you're concerned about how it looks external to your company, you can open a test account in some popular clients (Gmail, Apple Mail, Yahoo, etc) or use a company like Litmus to test your emails. 

Maybe some of the above links will help your team understand the issues with Lotus Notes and help lessen the friction you may be encountering.