Forwarded emails graphics get messed up

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
when a recipient forwards our emails, the graphics from our template get all messed up. Can we fix the template so this does not happen? Obviously having our messages forwarded is a good thing. Pls advise thank you.
Photo of Amy Reardon

Amy Reardon

  • 17 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 0
  • 1
Photo of Emily Hollingsworth

Emily Hollingsworth, Alum

  • 2203 Posts
  • 155 Reply Likes
Official Response
Hi Amy -- Do you know if your recipients are using the forward button in their email client or the "share this email" button in the mailng footer?

We can better speak to the outcome of this feature because we built it! If they're forwarding the email, we aren't able to manage how their email client reconfigures the email to forward it, so they'll want to instead use the social sharing icons. Sharing using this feature will help to guarantee your email arrives in the inbox looking the way you intented it to!