Forwarded emails graphics get messed up

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  • Updated 5 years ago
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when a recipient forwards our emails, the graphics from our template get all messed up. Can we fix the template so this does not happen? Obviously having our messages forwarded is a good thing. Pls advise thank you.
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Amy Reardon

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Official Response
Hi Amy -- Do you know if your recipients are using the forward button in their email client or the "share this email" button in the mailng footer?

We can better speak to the outcome of this feature because we built it! If they're forwarding the email, we aren't able to manage how their email client reconfigures the email to forward it, so they'll want to instead use the social sharing icons. Sharing using this feature will help to guarantee your email arrives in the inbox looking the way you intented it to!
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Onlife Health

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If someone wants to do a "mass" forward to another client group, can that happen? Right now the field only allows for 5 names to be forwarded at a time.
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Emily Hollingsworth, Alum

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Hi Onlife Health! I'm curious to learn more about the mass-forwarding -- Are you hearing from your subscribers that they'd like to share your email with tons of people? Will you help me understand a bit more about how that situation looks -- How many email addresses are we talking about?

I wonder if there's a missed opportunity to get those interested subscribers into your Emma audience. Do you have a signup form posted on your website? Our upcoming email capture forms make it easier than ever to make your form prominent and unmissable.

Looking forward to hearing back from you!