Getting flooded by spam via Email List Signup link

  • 1
  • Idea
  • Updated 4 years ago
  • Not Planned
My nonprofit just started using Emma this past month, and so far we love it (!!!)....

However, as soon as we put up the new Emma email list sign-up link on our website, we started getting tons of spambot submissions. At least a few per day, sometimes many in a day. Usually they put the same name in the first/last name field, and/or have a sketchy email address that doesn't match the name, which is how we're currently discerning them from "real" signups... though we're not always sure, so we're having to spend extra time trying to figure it out, compare with who confirms via email, etc.

We currently receive email notification every time someone fills out the form, whether or not they confirm their signup through the link sent to their email address. Which means we're getting a LOT of spammy email notifications every day. Talking with the Emma help team, I also learned that these spammers are automatically getting added to our email list; so we'll need to manually create a "segment" to ensure we only send emails to our real (confirmed) subscribers.

We would love to propose that Emma consider bolstering the system so that:

1) Only signups that complete legit email verification get added to our system, versus anyone who submits the form.

2) Our staff only gets notified about signups that complete email verification, so that we don't get notified every single time a spambot fills out the form.

This protocol seems pretty standard, in our experience with other platforms, and would be a huge time-saver.

Thanks for your consideration!
Photo of Upstream Arts, Inc

Upstream Arts, Inc

  • 4 Posts
  • 1 Reply Like
  • a little overwhelmed!

Posted 4 years ago

  • 1
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
So glad you posted this! You and I chatted over email about the options pointed out here that don't quite fit what you're looking for. I'm checking in with our Product Team to learn more about how email verification works and see if they've any other suggestions.

I'll let you know what I learn!
Photo of Upstream Arts, Inc

Upstream Arts, Inc

  • 4 Posts
  • 1 Reply Like
Thanks Katie!

We continue to receive spam notifications on a daily basis, so very much looking forward to hearing about any developments. Even if it could simply be an option on the dropdown menu about when to receive notifications (e.g. "only when a subscriber completes email verification") that would be a great start! Many thanks for your help!
Photo of Katie Lewis

Katie Lewis, Official Rep

  • 3414 Posts
  • 309 Reply Likes
Hello again! I want to circle back after talking with our Product Team about the seeming need for a true double-opt-in. To reply specifically to your suggestions:

1) Only signups that complete legit email verification get added to our system, versus anyone who submits the form. For this, we would need true double-opt-in for form submissions. A user would be confirmed when they opt-in via email.

2) Our staff only gets notified about signups that complete email verification, so that we don't get notified every single time a spambot fills out the form. Again, double-opt-in would be required. Until we have that step, you could change your frequency setting to daily or weekly.

This isn't a planned move, but we could see a move to double-opt-in for form submissions happen in the next six months.
Photo of Upstream Arts, Inc

Upstream Arts, Inc

  • 4 Posts
  • 1 Reply Like
Hi Katie, 

Great to hear it is in discussion! We would be thrilled to see that move happen. Many thanks for circling back.