Ghost text in emailer

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Hi, yesterday we tried to contact you as our email template pulled and published some text from somewhere onto the mailer. We didn't see this when we create, previewed and tested but it was there on issue and to outlook only we think. looks like the text came from a brochure linked to in the mailer? On investigation, it was there in plain text and deleted but reappeared in HTML.

We emailed and we tried to ring you. No reply. not happy. I emailed 10,000 people with an error your form created, I've been a customer for 5 years (in this role) and we can't get a response?
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  • Annoyed

Posted 2 years ago

  • 1
Photo of DeAndre Courtney

DeAndre Courtney, Employee

  • 20 Posts
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Hey There, 

Just reaching out to see if you've received my email response to this inquiry. I definitely understand your frustrations and hope that you were able to receive my email. 

If you have any further questions, please reply to that email and we can take it from there!