Gif not showing up in gmail

  • 2
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: EOL CLEANUP

I am designing an email with an animated gif, however when I send the text email the gif doesn't show up or play in gmail. I am using Chrome 61.0.3163
Photo of 20|20 Creative Group

20|20 Creative Group

  • 4 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 2
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 290 Posts
  • 32 Reply Likes

Many times the reason GIFs do not play correctly is due to image specifications. Our recommended specifications for GIFS are the following:
  1. Make sure it's 10 frames or less (more CAN work, but 10 is a good number to shoot for)
  2. Make sure it's no larger than 1280px wide.
It still might not render correctly everywhere, though. We typically see issues with some versions of Outlooks with GIFs.

Litmus wrote a great blog post with some info in including GIFs in your emails here as well!

I hope this helps point you in the right direction and certainly let us know if you are still seeing issues after aligning with these specifications and we can take a deeper look.