Glitchy Text Formatting

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  • Updated 3 years ago
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Often when I try to edit text, despite the font, color, style, etc. being visibly different between two bits of text, the formatting bar will say it's the same. This is a problem when I copy and past different bits of text in to a single mailing and want to make sure things are consistent. In almost all the mailings I work on, I have to play with the different settings for a frustrating amount of time before the formatting displays correctly!
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Tufts Hillel

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Posted 3 years ago

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Adriane Smith, Customer Support Specialist

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Official Response
Hi Tufts Hillel,

Thanks for reaching out to Emma's Support team! It sounds like you're in the practice of copying and pasting text into Emma. Depending on where you are pasting that text from, it may contain hidden styles, even if you've selected to 'paste without styles'. This can definitely cause the trouble you've described with adjusting the text formatting. The way to avoid this is to paste the text into Emma completely clean of any formatting. The best recommendation for doing this is to open a tab in your browser, go to editpad.org (a free online tool) and paste your text there first. Editpad will remove all styling from the text, even the hidden formatting. Then, copy it from Editpad and paste into Emma. This small step will save you a lot of time if you're in the practice of copying/pasting. 

I hope this helps, but please do let me know if you have any lingering questions about this!
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Tufts Hillel

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Thanks! An additional similar problem I've been having is that while formatting/spacing looks one way in previews and in the editor, it's different in test emails. I'm not sure how to correct things because it's correct in the editor. 
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Adriane Smith, Customer Support Specialist

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Official Response
Hi Tufts Hillel,

Thanks for following up, and sorry for my delay in responding!  This is something that is commonly reported, and has to do with where you are viewing your email (Gmail vs. Outlook, for example). For example, many email marketers struggle to create emails that render consistently in Outlook, due to limitations on Outlook's capabilities when it comes to HTML. If you would like, I'd be happy to test one of your mailings across a multitude of inbox environments to see what we might recommend. I'll just need the name of the mailing, along with the email environment you are viewing your email in. Let me know what you're seeing and I'll give you some insight if I can!