Image quality degraded after send

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Anyone else experiencing this? We'll build an email in Emma and preview it -- images look sharp. Once we send and open , though, the images look blurry and the quality has been degraded. Example:

Here's the App Store button we've inserted:

After being sent:

I thought this was an issue with Gmail, but the issue persists in the "web view" of the email as well.
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Matt Olsen, Champion

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Posted 2 years ago

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Photo of Cale Mooth

Cale Mooth, Product Owner

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Official Response
Hi Matt,
I want to apologize for the image trouble you're seeing. With certain images, especially images with high-contrast text, we've noticed fuzzy edges when those images aren't retina-ready. We're looking into that, and currently exploring potential solutions. 

However, I do want to encourage you to consider upgrading your assets to be retina/high-density display ready, as that will ensure you're sending the most clear and detailed images for all devices and screens. 

With mobile views around 55%, that means a large portion of your audience is seeing blurry images, as most mobile devices have high-density displays.

Current industry trends suggest 600-800K as a reasonable size for image heavy email. Customers that are taking advantage of Emma's new retina feature are seeing an increase in send size, but so far we're seeing those sizes come in well below 600K.

Apologies again for the trouble.