Group suddenly has zero contacts

  • 1
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
We send a monthly newsletter to about 1800 people. Majority of these people are in one list "Email News and Updates", then two additional lists are staff and board. I scheduled an email and selected all three lists on Tuesday. The email sent Thursday afternoon and only sent to staff and board. When I looked, the primary list was still included but had ZERO contacts in it. The contacts are still in Emma, but no longer assigned to a list/group. What happened and how do I get my list back? I asked around and no one says they were in Emma.
Photo of Hunger Free Colorado

Hunger Free Colorado

  • 2 Posts
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Posted 3 weeks ago

  • 1
Photo of Zach Sharpe

Zach Sharpe, Employee

  • 269 Posts
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I took a look in your account and am seeing the group "Email news & updates from Hunger Free Colorado" has 1781 contacts listed here. Is this the number you expect?

Sometimes group counts can be off from the list view of groups but not when you click into the group itself. It's always worth checking inside of the group.

If there is something else that looks to not be functioning correctly in your account definitely feel free to reply here with some additional detail and I'm happy to take another look!