Have sent 3 Test emails, but not one has arrived in my inbox. Is there an issue with this function???

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  • Updated 2 years ago
  • Not a Problem
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Bradford Technologies

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Posted 2 years ago

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Photo of Sam Collis

Sam Collis, Customer Support Specialist

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Hi there!

I've taken a look in your account at the last few test emails sent and there are a couple of things that I can see:

Firstly, the email is being marked as having reached it's destination.  What this means is that the receiving server has told Emma that the email will be delivered to it's intended destination.  When this is the case but the email hasn't been reached the inbox, it normally suggests that it's being quarantined or caught in that domain's filter.

Secondly, I was able to send myself a test of your last few mailings without having any delivery trouble, further indicating that this is most likely something happening at the domain level.

That's no problem though, because there are a couple measures that can be taken.  I'm going to insert some text from a different post here, because my colleague Katie explains it really well:
Even though your email appears to come from a familiar address, it's really sent on Emma's sending domain (e2ma.net). An email that appears to pose as someone else is a common spamming technique, but in this case, it's OK because it's coming from Emma:

There are a couple steps you can take to let your server know that it's OK to deliver emails sent on Emma's domain:

Ask your IT Department to whitelist Emma's sending domain and IP range, found at the bottom of this link, if you're having internal delivery issues.

For external delivery woes -- which you don't seem to be having, but this step never hurts -- ask your IT Department to set up your SPF record to register Emma as an authorized sender on your behalf.
It's also important to keep in mind that the usage of dollar signs, words such as "free" or advertising any "deals" or "discounts" can also raise red flags for spam filters.

Let me know how you go!
(Edited)