Having trouble with an animated .gif ...

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  • Problem
  • Updated 1 year ago
  • Not a Problem
Having trouble with an animated .gif ... it plays once, but only once, in an email (sent to gmail), and flattens afterwards. Other discussions imply it's the email client but our designer sent it to me in gmail and it plays in a constant rotation in that email.  Any tips you can give me?
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Elyse Pantke White Foundation

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Posted 4 years ago

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Emily Hollingsworth, Alum

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Official Response
Hi there -- You're right, Gmail should support that repeating gif. Have you tried first dragging the gif to your desktop then uploading it from there into an image block in your campaign? 

I'm happy to take a look at a specific mailing if you have one you're working on!
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Elyse Pantke White Foundation

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Official Response
That actually worked - thank you!  I had the gif saved in a folder, but moving it to the desktop did the trick.  Thanks!