Hi, I have a GIF that's 15MB. I keep getting an error msg at the end of the upload, telling me to be sure the file size is >25mb. Help?

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Hi there, I have a holiday GIF that's under the limit of 25MB. It is 19.5MB. I keep getting an error message at the end of the upload, telling me to be sure the file size is under 25mb. I resized it down to 14 MB. Still no success. Help?
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Chin Pua

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Posted 2 years ago

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Grey Stepp, Support Team Manager

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Hey there!  

While the hypothetical limit to a file that can be downloaded into Emma is 25MB, that's still a rather large file, and even at 15MB I'm not surprised you are seeing issues.  

In our IMAGE SPECS DOCUMENTATION, we suggest keeping your animated gifs down to 10 frames at a max size of 1280px wide.  You'll also want to make sure you're using RGB colors and 72dpi resolution.  

Check that out and see if you can get your gif down into those sizes. 

Let me know if you still have issues after that! 

- Grey 
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Chin Pua

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Hi Grey! 

Thanks for your quick response. We've edited the GIF down to less than 4MB , > 500 pixels wide, and its maybe 5 seconds long - now it loads (yay!), but there is no play preview or even auto play in Gmail. 

Help?

cheers
chin
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Grey Stepp, Support Team Manager

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Hey there Chin, I popped in to take a look at the GIF you're working with.  It's still showing as 44 frames, which is going to be too much for most email environments to handle.  

I see it's quite a lovely animation, but I think the key here is going to be getting the frames down.  We suggest doing no more than 10, but go ahead and experiment to see how few you can get and still preserve the integrity of what you're trying to do.  

- G
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Chin Pua

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Hi Grey, 

Thanks for your response! I see the animation in my Gmail on mobile, just not on desktop. Should I choose to preserve this, is this a Gmail thing? 
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Grey Stepp, Support Team Manager

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It could be Gmail, or it could even be your specific inbox.  I sent myself a test with the version I had downloaded and it wouldn't load at all in my desktop version of gmail.  

I think that the limitation of 10 frames is meant to ensure that it'd be able to play in most email environments, but essentially the answer to your question is:

"yes, different email providers can choose how they handle larger/longer gif files (or files of any type, for that matter) and it can be hard to predict how they will respond if you choose to send outside of the parameters that we've spelled out."