HI, I'm getting an internal error message when trying to send my email this afternoon. Any idea what's going on? Thanks,

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  • Updated 2 years ago
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Internal Server Error
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Elizabeth Eckert Music

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Posted 2 years ago

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Grey Stepp, Support Team Manager

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Official Response
Hi there!   

9 times out of 10 that comes down to a link or some personalization breaking things.  

I popped into your account and took a look and I believe it's the link to the Facebook event that is causing the issue.  

The version of the URL you have in there includes some code that is breaking the mailing.  You'll want to use the shorter version of the event link in Facebook.  
Currently that link is https://www.facebook.com/events/119819868559851/?acontext=%7B%22action_history%22%3A%22[%7B%5C%22sur...

And what you'll want to use is this link:  https://www.facebook.com/events/119819868559851/

Simply removing all of the extra on the end will do it! 

Let me know if you have any additional questions! 

- Grey