Hi, my Emma Mailings in SF is not updating /working. Can you please have a look? Something to do with polling? hope not! cheers, Carl

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Plenum Investments AG

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Posted 5 years ago

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Tyler Scott, Employee

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Hey Carl! We can definitely jump in there to take a look and see where the disconnect is. I know we still have access to your Salesforce account as my colleague Katie is helping you with the Lead ID column, so I will send her a note to take a look at this as well. To collect a little bit more info, are any of your mailings response displaying in Salesforce or is it a goose egg across the board?

Thanks!
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Plenum Investments AG

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goose egg across the board!  i created the campaign in myemma and sent out mailings but they never shown up in Emma Mailings in SF.  cheers for the help

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Tyler Scott, Employee

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Good morning Carl! Thanks for the confirmation and I'll rope in our integrations team to take a look here as well. We'll be sure to keep you posted.

Thanks again!
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Plenum Investments AG

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Hi Tyler, any progress on having the emma mailings viewable in SF? cheers
carl 
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Katie Watts, Support Team Manager

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Good morning, Carl!

I apologize for the trouble you've run in to with the Emma for Salesforce integration. We’re working towards resolution. A common core to almost all of the trouble that your account has experienced is a limitation in Salesforce Professional edition’s ability to process large amounts of data (required by the integration for even relatively simple updates) in small increments. For users of Salesforce Enterprise edition and above, we’re able to take advantage of webhooks, which allow for very fast connectivity without a very large data syncing footprint. Effectively, we tell Salesforce which record needs changing, and the integration changes it.

Because this functionality isn’t available for Professional edition, we have to rely on “polling,” which basically prompts your Salesforce account to look at all of the data relating to your integration whenever it’s alerted of an update. So when you make a simple update, the integration has to kick off a full scan of the system to locate the record(s) that need updating. I'm seeing error messages in your apex logs resulting of a “polling” attempt to query all of the information you’ve synced across platforms to look for changes that it should make. The traditional solution to problems like that is to “batch” the requests so that you’re only ever asking about, say, 500 rows at a time. However, Salesforce has some limitations to integration activity in place that currently prevent us from doing this effectively.

This is exactly the problem going on with your response data -- the integration is unable to break down all of the data required for each “poll” when a new mailing appears. The fix for these issues is in sight, but it requires a reworking of the application at a more foundational level. We’re deep in that work and hope to have it completed within a few weeks. Once we get to that point, your integration should not only on par with the Enterprise edition in terms of speed and functionality, but it may work well enough that we abandon the “two paths” solution entirely and switch Enterprise users over to the new version as well.

Please give me a shout if you have some further questions on this. Otherwise, I'll be in touch on this thread as soon as that reworked version has gone live. Hope you had a fabulous weekend!

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Katie Watts, Support Team Manager

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Hi there, Carl.

We have a new version of the integration ready which has fixed the Emma Mailings syncing trouble in another customer's account. I'd like to push this upgrade to your account and then test to see if that also resolves the trouble in your account.

It looks like the login access you granted to Emma Support has expired. Can you please again grant that and then comment on this thread to let me know? As soon as I hear back from you, we'll get your account upgraded and get started on our testing.

Thanks a bunch!
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Katie Watts, Support Team Manager

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Happy Friday, Carl!

Just wanted to check in on this. If you're still having some trouble with the Emma for Salesforce integration, please again grant us login access so we can upgrade your version of the integration and test from there. Once you've granted that access, give me a shout on this thread so I can get started on my end.

Appreciate you!
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Katie Watts, Support Team Manager

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Good morning, Carl.

Hope you had a fab weekend! Please give me a shout on this thread once you've again granted Salesforce login access to our team. If I don't hear back from you, I'll assume you're good to go!

Thanks a bunch,
Katie
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Plenum Investments AG

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access granted! cheers, carl 
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Katie Watts, Support Team Manager

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Thanks Carl! You'll hear from me here on the outcome of the upgrade and testing. 
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Katie Watts, Support Team Manager

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Good afternoon, Carl.

A happy update for you! We've upgraded your Emma for Salesforce version, reran your sync, and with the tests I've done up to this point, things look to be syncing correctly between the two applications. I was able to create an audience group that synced across as expected, and I'm also seeing that the mailings are now populating over in the Emma Mailings section within your Salesforce account.

My fingers are crossed that this clears things up for you! Please give me a shout on this thread to let me know if you're experiencing any further syncing troubles. We're still working towards that upgraded version that will move your integration away from the polling option currently available to Professional Salesforce users, but I'm excited that we're seeing this progress in your account prior to that being released.

Thanks again for hanging with me while we worked on this!
Katie
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Plenum Investments AG

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ok. its starting to work!! thanks! 
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Katie Watts, Support Team Manager

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Fabulous news!

You know where to find me if you run into further syncing issues. Always happy to help! :)
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Plenum Investments AG

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Not so fabulous! Not updating the last few emma mailings.  ooops!
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Katie Watts, Support Team Manager

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Bummer, Carl!

At this point, we're going to need to hold out for that upgraded version that will move your integration away from the polling option currently available to Professional Salesforce users. We know the polling option isn't able to break down all of the data required for each “poll” when a new mailing appears, and the reworked version will move away from that problem altogether.

I've got your account added to my list of Professional Salesforce customers who are waiting for that new integration version to go live, and your account will be one of the very first we push it to. I know we're getting close on having that ready, and I'll be in touch with you here as soon as it is. Thank you so much for your patience while we've worked on this!
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Katie Watts, Support Team Manager

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Good afternoon, Carl.

Great news ... I have an update on this! I've heard from our Salesforce developers that we're working towards a 7/14 release date of the reworked version of the integration for our Professional level Salesforce users. Before then though, we'd love to give you the opportunity to test this ahead of the release in your Salesforce account.

I took a peek at your Salesforce account, and it looks like that login access you'd granted to Emma Support has expired. Can you please again grant that? If you're comfortable with it, I'd like to suggest that you grant that login access for one month. I expect that we'll have the upgraded version in place before then, but the one week option likely won't be long enough.

I'll watch for a reply on this thread letting me know that login access has again been granted to Emma Support, and then I'll be back in touch from there as soon as I have an update on the reworked version being pushed to your account. My fingers are sure crossed that we're getting close!

I appreciate all your patience, and if you have any questions in the mean time, please give me a shout. Always happy to help! 
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Katie Watts, Support Team Manager

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Good morning, Carl.

Just wanted to send a quick follow-up on this. Can you please again grant Salesforce login access for a month to Emma Support? That will allow us to test the reworked version of the integration for Professional level users in your Salesforce account ahead of the full release.

Once you've granted that login access, please post a reply on this thread to let me know. Thanks for all your patience as we've worked on this undertaking. Hopefully we're getting close!  
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Plenum Investments AG

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access granted for a month! thanks very much. looking forward to a great update!