How can I remove a large number of contacts from an even larger list?

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Looking to update a membership group list and remove hundreds (possibly thousands) of expired members. Individually searching and deleting is not realistic. Is there a way to remove those contacts through Add & Update? 
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The Houston Zoo

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Posted 3 years ago

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Benton Cummings, Senior Manager, Customer Support

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Official Response
Hi!

If you have the list of contacts you're wanting to delete in a spreadsheet outside of Emma, you'll definitely be able to reimport those contacts into a new group, which would isolate them into their own list and make deleting en masse much easier!

When you import that list, make sure you create a new group for them to be imported into, and ensure you use Add and Update. Once you've got them into that new group, you can delete all of the contacts in that group from your account in one shot. To do that:
1. Head to the Audience page and click on the name of the group.
2. Use the drop-down menu just above the list of email addresses/contacts to read "Take all contacts and..." then click "delete them". Here's how that will look:

3. Use the next menu to confirm that you'd like to delete those contacts from that group and your audience, and click the "Delete" button:


After confirming that's what you'd like to do, you'll have successfully removed those contacts from your audience!

I hope that helps, and definitely let me know if that's the info you were looking for!