How do I find the codes/reasons for soft bounces in an email?

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I am trying to find out why we have so many soft bounces. I would like to know if they are going to spam, or what is causing the soft bounces.
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Catherine Alton

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Posted 4 years ago

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Photo of Damian Gatta

Damian Gatta, Official Rep

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Official Response
Hi Catherine, 

I just followed up to an email you sent to Emma Support but wanted to chime in here as well.  If campaigns are going to a contacts spam inbox, that is not recorded as soft bounce in Emma.  Take a look at this resource article where we discuss delivery of campaigns, including soft and hard bounces.

Feel free to give me a shout with any questions!