How do I login into my agency account? I am only able to login into my company account, help!

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  • Updated 2 months ago
I cannot login into my agency account. I used to login and all my sub accounts were listed within the top navigation somewhere and now they are missing. What am I missing?
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iKANDE

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Posted 2 months ago

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Bethany Woerner, Champion

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Hello—

I would recommend asking the manager of your agency account or calling Emma Support for assistance regarding your personal account (+1.800.595.4401).

I hope this helps!
—Bethany
(Edited)
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iKANDE

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Thanks Bethany - Just spoke to Brad at Emma (super helpful!). Here are his instructions and they worked:

After you've logged into EMMA, If you aren't seeing the SEARCH FOR AN ACCOUNT in the upper left you may need to do one of 2 things:

You may need to clear your cache and cookies or restart your web browser if the account does not appear in the nav bar. You can also open a Incognito Window to see if more shows up on your nav bar in EMMA when viewing via an incognito window.

I'm on a mac, using a Chrome browser, so going to File > Open Incognito Window, worked for me.

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Grey Stepp, Support Team Manager

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I'm so glad Brad was able to get that sorted for you!   Clearing Cache and Cookies is a great way to fix all sorts of browser issues.  

Have a good one!  
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Bethany Woerner, Champion

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Yay! Emma Support to the rescue :)