How do I opt someone in who has opted out?

  • 1
  • 3
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
I have someone who does not remember opting out of emails and wants to be opted back in.  She would like me to take care of it for her.  Can you help me?

Debbie
Photo of Swarthmore College

Swarthmore College

  • 21 Posts
  • 2 Reply Likes

Posted 3 years ago

  • 1
  • 3
Photo of Sam Collis

Sam Collis, Customer Support Specialist

  • 252 Posts
  • 59 Reply Likes
Official Response
Hi Debbie!

I'd be happy to advise you on this one.  For reference, HERE is a link to our Resource Center documentation on how to Opt someone back in.  

Beyond sending your constituent a link to your signup form or using the "manage my preferences" link at the bottom of a previous mailing, there are two other ways you could approach this.

In this instance, what you can do is go into your own signup form and fill out the opted out address.  This will then send her a confirm opt-in email which she simply needs to click on the link inside that mailing.

Alternately, if you have an email FROM THE OPTED OUT ADDRESS specifically saying that they would like to opt back in, you can forward those on to us here at support@myemma.com .  Make sure to include some information to help us identify your account if it's not obvious.  We'll get that taken care of and let you know.  

I hope that helps, please don't hesitate to let me know if you have any further questions here :)
(Edited)
Photo of Tierra Antigua Realty

Tierra Antigua Realty

  • 1 Post
  • 0 Reply Likes
This reply was created from a merged topic originally titled i have a contact that opt-out in 2014 and wants to be added back.

i need to one contact opt back in 
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
Hey there, 

Check out Sam's response above and the link to the Resource Center article that should answer your question.

Cheers!

- Grey
Photo of cfci

cfci

  • 2 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled How do people opt back in once they opted out of receiving emails?.

Hello. We have a number of people within out organization who have previously opted out of receiving our emails, but would like to opt back in. Is there a way for them to do this?
Photo of Grey Stepp

Grey Stepp, Support Team Manager

  • 1700 Posts
  • 135 Reply Likes
Hi there!  Sam spells out that process in this topic and links out to our Resource Center article explaining the process as well.  If you have any questions about this, let me know!