How do I override first name of contact in Emma with newly uploaded contact list?

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I uploaded a contact list into a newly created group. One email address was previously in Emma with the wrong first name. How come when I imported a list into a new group it defaulted the first name of the email address I uploaded to the first name in Emma and not to the first name in the list I imported?
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Zeta Beta Tau Fraternity

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Posted 7 months ago

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Photo of Zach Sharpe

Zach Sharpe, Employee

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Hello!

Great question! There are a couple things to double check here:

- First, the 'add & update' selection would need to be checked during step 1 of the import process.

- Secondly, you would have had to map the first name field to a column in your spreadsheet for it to be eligible for overwriting.

If this second is not in place, it will just default to their current first name value.

Feel free to have a look at our resource center article here for more information:

https://support.e2ma.net/Resource_Center/Account_how-to/importing-audience-members

Thanks!

Zach