How long are mailing responses kept for comparison?

  • 0
  • 1
  • Question
  • Updated 2 years ago
  • Answered
I thought mailing responses were kept 18 months...but when I go to do comparisons, I can only go about 9 months back. Not helpful for YOY comparisons. Help!
Photo of UMHEF

UMHEF

  • 3 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 0
  • 1
Photo of Maya Lochan

Maya Lochan, Customer Support Specialist

  • 179 Posts
  • 32 Reply Likes
Official Response
Hi there!

When I head to your Response page and click "Compare Mailings", I can see response history all the way back to September 2014. It sounds like you may not be displaying all of your mailings -- to remedy this, click "Displaying: 10" and increase the number of rows displayed to 100, and you'll see all of the mailings sent over the last 18 months. As an additional resource, you can check out this Resource Center article for more details on our Compare Mailings feature.

You should have all the information you need, but just give me a shout if you have any follow-up questions on this!
(Edited)