How to remove a contact from an automation.

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
I have a current automation in progress and I'd like to stop one contact from recieving further emails in this automation (but not delete them entirely from my contacts).  How do I do this?
Photo of Krista Fudge

Krista Fudge

  • 14 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 0
  • 1
Photo of Maya Lochan

Maya Lochan, Customer Support Specialist

  • 179 Posts
  • 32 Reply Likes
Official Response
Hi Krista!

While there isn't a direct way to remove a contact from a workflow, you can change that contact's record so they no longer meet that workflow's criteria. This means that you could remove that contact from the specified groups/segments associated with that workflow, and they would be removed from the workflow itself (without deleting that contact). 

Just let me know if there are any further questions on getting this completed!