How do I bullet text?

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  • Updated 6 years ago
  • Not a Problem
  • (Edited)
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This is the 2nd conversation I am sending as the last one seemed to have been lost. I have so far refused to use the new text editor as I worried that I would have problems bulleting and numbering text. Now that you are no longer supporting the old text editor that problem has come crashing into my life.

I normally create my email as a word document and then copy it over to the text editor. I have tried to do the same thing with the new text editor and I am bolding or numbering the entire text or nothing at all.

Can you please provide me with a fool proof solution to this problem as I am not looking forward to 1 hour of intense frustration each time I send a new email. With the previous editor frustration was minimal.

I look forward to your reply with a complete solution. Note that I can use IE, Firefox or Chrome.

Thank you

a very frustrated Christopher
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Posted 6 years ago

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Brandi Leath

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You can use the unordered list hmtl tags in your html.

Click in your text box, click on the button </> to edit the html and add the unordered list tags where you want them.

Here is a good example of how to use it:
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Brandi Leath

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<ul><li>this is an unordered list for one line</li></ul>

would look like this:
  • this is an unordered list for one line
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Rachel Rogers, Communications Strategist

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I'm sorry to hear that you are frustrated, Christopher! Having to argue with text formatting can certainly bring about that result. Brandi is correct that you can add the HTML behind the scenes, but that's not the only way to achieve the formatting you would like in your campaign, and since we aren't able to troubleshoot HTML that you add in yourself, I would suggest giving Emma's text formatting toolbar another shot.

My colleague here on Emma's Support team, Cassie, advised another customer on how to create a list using Emma's text toolbar in this post. I would suggest reading through her suggestions on how to best format those lists.

Another thing I think may be causing you some problems is the fact that you are pasting in copied text from Microsoft Word. When you paste in text from another source, you might be inadvertently
pasting in some formatting that isn't compatible with Emma. If you're composing text in Word, I would suggest running it through a plain text editor like before pasting it into Emma. This will remove any formatting and allow you to make those adjustments, including the building of lists using the tips linked to above. You can use the Remove formatting icon in the editor toolbar (it looks like [Tx]), and
this will remove the formatting so you can begin fresh. 

Lastly, as far a browser choices go, I would stick with either Firefox and Chrome in this instance. The newest version of Internet Explorer (IE11) isn't supported at this time, due to some changes in the browser that are keeping the text toolbar from appearing.

I hope this helps! Please let me know if there's anything else I can do to assist you!