How do I cancel my Emma account?

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  • Updated 5 years ago
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What do I need to know before canceling my Emma account?
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Posted 5 years ago

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Katie Lewis, Official Rep

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Official Response
Sorry to hear it's time to move on from us! If you'll please give us a ring at 800.595.4401, we'll wrap up your account. To get a head start, read these housekeeping tips to ensure you have everything out of the account that you need. Once your account is closed, you won't have access to this information any longer.
  1. Consider exporting your contacts. Export your audience so you can stay in touch with folks.
  2. Save important mailings. You can save any mailings that you'd like as PDFs so you can file them away and refer to them later. Click the Save webview as a PDF link on a mailing's response page.
  3. Save response results. If there are any significant response results you want to keep, export them.
  4. Remove your signup form, and cancel your automated workflows. If you have a signup form on your website, blog or Facebook page, be sure to take it down. Once your account is canceled, there will be no way to access any information captured through signup forms you'd created with your account. Also delete any active automated emails.
If you ever decide you're ready to start an account again, we'd love to work with you. In fact, if you change your mind within 30 days after canceling, your current account will be available to flip back to active status. Otherwise, after 30 days, all of your audience, mailing and response history will be deleted from our servers, as well as your templates, so you'd need to open a brand-new account at that point.