How do I change the address in my template's footer?

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The address in my template's footer is out of date, but I don't seem to be able to edit it. Can you do this for me?
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FAQ

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Posted 5 years ago

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Katie Lewis, Official Rep

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Official Response
The physical address (a federal requirement) that appears in the footer can be there a couple ways:

1) The first is that it's pulling from your account's settings. This is the case if you're using a readymade template in the template gallery and not a custom template. To change the address, go to the gears icon at the top-right of your account, select Settings & billing, click the Sender info tab and update your address. Then pop back over to your mailing to see if the template was updated. If it wasn't ...

2) ... then that means that at some point, we hard-coded the address into your template, so it exists behind the scenes in the code. This might have been done if you wanted two addresses in the footer or a specific address color, for example. Let us know if you need this changed -- send us the name of the template you're using, the way the address currently appears and what it should be changed to, and we're glad to do so!

3) There is a third option, and that's that your address is contained within an image. You can check when you're within edit mode of your mailing by clicking on the address and trying to drag it. If the whole piece moves away, including the address, that means the address is an image, and the text isn't editable by you or in the code. But never fear -- Our Design Team can revise this for you. Complete the design form asking for this revision, and a designer will be in touch.
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