How do I opt someone back in?

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How do I change an audience member's status from Opt-Out to Active?
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Tyler Scott, Employee

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Posted 6 years ago

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Photo of Katie Lewis

Katie Lewis, Official Rep

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Official Response
Hey Tyler! There are a few ways people who've opted out can be added back:

  1. They can email support[at]myemma[dot]com a direct request (from the opted-out address) to be opted in.
  2. You can forward to support[at]myemma[dot]com a request from them (from the opted-out address).
  3. They can go through an Emma signup form of yours and click the opt-in confirmation link in the email they receive.
  4. They can click to manage their preferences from a previous email from you in their inbox.

    I hope that helps!