How do I opt someone out?

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  • Updated 4 years ago
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Posted 6 years ago

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Brittany Fowler, Champion

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Official Response
Hi there,

To opt someone out of your audience, you'll want to find his/her email in your audience. You can do this in the search feature on the audience page, in the top right corner.

Once you find his/her record, you will want to change the status of the email address:

You'll have the option to change them to an error status or to opt them out. Let us know if you have questions!
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Clean Energy Collective

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I've done this and refreshed and logged out and back in, but the view still shows them as active.  Is there a bug?
Photo of Katie Lewis

Katie Lewis, Official Rep

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Hi! That does sound fishy. :) I'm going to email you outside of Emma Community at the email address you're using here so we can talk about that specific email address.
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Playwrite, Inc.

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This reply was created from a merged topic originally titled
how do i take out a member of an "audience"? need to remove sue porter from our general constituency. thanks.

new to my emma; a donor doesn't want any more emails. need to remove her