How do I opt someone out from only one group?

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I understand this concept. But how do I manually opt-out a person from only one group? (i.e. they call me on the phone and ask to be taken off one type of email list, but not the others)
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Deer Run Retreat

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Posted 4 years ago

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Katie Lewis, Official Rep

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Good morning! There’s a difference between opting out an address and removing it from a group. When you change an audience member’s status to Opt Out, you won’t be able to send them any type of correspondence.

What it sounds like you want to do is remove them from one group. You can do that by looking at their member information in your audience and unchecking the box next to the group they shouldn’t be a part of, in the Groups section at the right.



You can give your contacts the option to manage their own preferences like this by adding groups to your signup form. Tyler has those instructions here.