How do I reset my password?

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I need a new password. How do I reset my current password?
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FAQ

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Posted 5 years ago

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Katie Lewis, Official Rep

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Official Response
If you've forgotten your password, it can be reset by going to the login page and clicking the blue "Need to reset your password?" link.



If you requested a password reset message from the login page but you
haven't received it, check your email program's junk folder and also
make sure that the username you entered in the password reset request is
the correct username, capitalization and all.

Additionally, the email address on file for password reset messages may not be the same as your username. Check around with your colleagues who also use the account to see if the message is being sent to them.

There are a couple points to check if you're sure you're entering the right password:
  1. Is your web browser auto-filling your login credentials when you start typing? It's possible that an old, now-invalid password is being filled in. Try clearing your browser's cache and cookies, shutting down the browser and restarting it to flush out those old credentials.
  2. Usernames and passwords are case-sensitive. That means that entering emmaisrad!2013 isn't the same as EmmaIsRad!2013.