html code messed up

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  • Updated 11 months ago
There is something messed up behind the scenes of the bottom of my mailing, and I don't know how to clean it up.  It will look fine in the preview, but when it refreshes or sends, the fonts are off (I want Times New Roman).  I looked at the html code, and it's very screwy.  I'm not very good with html code, so I don't know how to clean it up.  Any ideas?  

Here's how the code looks (see the screen shot for the red parts):
<p line-height:="" min-height:="" style="margin-top: 0; margin-right: 0; margin-bottom: 0; margin-left: 0; font: normal normal normal 12px/normal"><span style="color: rgb(17, 107, 166)"><span class="e2ma-style" style="font-size: 16px"><span "="" e2ma-style"="" new=",=" style="" times,=""><span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif"=""><span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif;"="">440 Milwaukee Avenue, Suite 200</span> • <span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif;"="">Lincolnshire, Illinois 60069</span></span></span></span></span></p><p line-height:="" min-height:="" style="margin: 0"><span class="e2ma-style" style="color: rgb(17, 107, 166); font-family: " times="" new="" roman",="" times,="" serif"=""><span class="e2ma-style" style="font-size: 14px; font-family: " times="" new="" roman",="" times,="" serif;"=""><span "="" e2ma-style"="" new=",=" style="" times,="">NEW ADDRESS AS OF 8/29/17:</span></span></span></p><p "="" 13px;="" 18px"=";=" line-height:="" min-height:="" style="margin: 0"><span style="color: rgb(17, 107, 166); font-family: " times="" new="" roman",="" times,="" serif"=""><span class="e2ma-style" style="font-size: 16px"><span "="" class="e2ma-style" new="" roman",=" style=" times="" times,=""><span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif;"="">475 Half Day Road, Suite 100 </span>• <span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif;"="">Lincolnshire, Illinois 60069</span></span></span></span><span style="color: rgb(17, 107, 166); font-family: " times="" new="" roman",="" times,="" serif"=""><span class="e2ma-style" style="font-size: 16px"><span "="" class="e2ma-style" new="" roman",=" style=" times="" times,=""><br style=""></span></span></span><span 16px"="" class="e2ma-style" font-size:="" new="" roman",=" style=" style="font-family: " times="" times,="" serif;"="" serif"=""><span class="e2ma-style" style="font-size: 12px">EMAIL</span>:<span class="e2ma-style" style="font-size: 16px"> </span></span><span 16px"="" class="e2ma-style" font-size:="" new="" roman",=" style=" style="font-family: " times="" times,="" serif;=""><span style="text-decoration: none; color: rgb(51, 119, 171); font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 16px;"=""><a data-type="email" href="mailto:probono@rivkinlaw.com?subject=" style="font-weight: inherit; color: rgb(51, 119, 171)">probono@rivkinlaw.com</a></span></span><span class="e2ma-style" style="font-size: 16px"><span "="" class="e2ma-style" new="" roman",=" style=" style="font-family: " times="" times,="" serif"=""> • </span><span 12px"="" class="e2ma-style" font-size:="" new="" roman",=" style=" style="font-family: " times="" times,="" serif"=""><span class="e2ma-style" style="font-size: 12px"><span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif;"="">WEB</span></span></span><span "="" class="e2ma-style" new="" roman",=" style=" times="" times,=""><span class="e2ma-style" style="font-size: 12px"><span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif"=""><span class="e2ma-style" style="font-family: " times="" new="" roman",="" times,="" serif;"="">:</span> <span style="text-decoration: none; color: rgb(51, 119, 171); font-size: 16px; font-family: " times="" new="" roman",="" times,="" serif;"=""><a data-type="url" href="http://rivkinprobono.org"; style="font-weight: inherit; color: rgb(51, 119, 171)">www.rivkinprobono.org</a></span></span></span></span></span><...;
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R&R

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Posted 11 months ago

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Ross Cochran, Official Rep

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Hi there!

I took a look at the code view for that and had a few questions. Was this text copied and pasted from another source like Word or a website? Most often when the code looks like that it is due to conflicting formatting from the source text, to the text formatting inside of Emma. When working with copied text, we recommend pasting into a plaintext editor like Notepad on a Windows computer, Text Edit on a Mac, or http://editpad.org inside of a browser. Pasting the text into these tools can help strip out the formatting that could cause conflicts so you can style that in Emma. Could you try to paste that text into one of those tools and copying the text again then paste it inside of a fresh text box in Emma to see if we get different results?

I'd bet that solves the issues you're having, of course if it doesn't let us know and we can dig in deeper.

Cheers!
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R&R

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Thanks!