HTML Disappearing when Using "Create Your Own Code"

  • 4
  • Problem
  • Updated 2 years ago
  • Not a Problem
I am trying to enter my own code using the "Create Your Own Code" option. I've previously done this before with no issues.

Today, when I try to enter my html, about half of the code does not appear to be saving. I pasted the code and verified it was all there (162 lines). But once I click "save," the preview only shows part of the emailer. When I go back into "edit html," only half the code appears (62 lines). I've tried logging out and back in, pasting in the second half of the code, and deleting and recreating the html, but nothing is working.

I am using Google Chrome, which is the browser I've used in the past with no issues. How do I fix this issue? We planned to send this email out mid-morning tomorrow.
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AMS Pictures

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Posted 4 years ago

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Katie Lewis, Official Rep

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Official Response
I’m wondering if your code contains anything outside our best practices, like body, head, meta, title, html or doctype tags.

If you aren’t finding any of these, I’m glad to take a look, if you’ll save your complete code into a txt file and add it to your document library. Let me know!