I accidentally deleted the contacts out of a group!

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I accidentally deleted all of our contacts in a group! Is there a way to re-import the deleted contacts if I didn't have them backed up?? 
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Gabrielle

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Posted 5 years ago

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Emily Hollingsworth, Alum

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Hi Gabrielle -- No problem! Those contacts can be recovered from the Deleted Items section of your account. You can navigate there from the main menu in your account:



You should see an Audience tab with several options...I see lots of contacts that were deleted on March 30 under the Contacts option:



Let me know if you have any trouble restoring those!
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Gabrielle

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Hi Emily, thanks for your help!

I'm running into a new issue now when unarchiving the deleted contacts. I keep receiving this error:

There was an error undeleting the selected members. Msg: timeout

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Emily Hollingsworth, Alum

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Hi Gabrielle -- I'm not sure about that error, but it does look like the total number of contacts in your deleted items has decreased since yesterday. I would search a few of those addresses in the audience to make sure they weren't successfully undeleted. 

Undeleted contacts go into LIMBO (not in any group), so you may want to run a segment to find those LIMBO contacts and then copy them over to a group. You'll find instructions for that here!