Images should have RGB color values

  • 0
  • 1
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
I am having trouble uploading a new image to an email campaign. When I select a new file from my computer to upload, it doesn't appear. Instead, the image I used on the last campaign appears. Any ideas??. 
Using firefox 32.0.3
Photo of Palladium Press

Palladium Press

  • 3 Posts
  • 0 Reply Likes
  • frustrated

Posted 5 years ago

  • 0
  • 1
Photo of Barbara O'Toole

Barbara O'Toole, Champion

  • 65 Posts
  • 20 Reply Likes
Official Response
Hi, Palladium Press - just a quick note to suggest that you make sure you haven't accidentally grabbed an image that was built for use in "print." If it was, you'll not be able to view it online.

You can easily check in PhotoShop or other online image editor you have. The image should be formatted for RGB color instead of print-friendly CMYK.

Another way to check is to email the image to yourself. If you can't click and open it in your email, it's likely the wrong color format for viewing online.

Hope this helps! :-)