I am not able to access my accounts information!

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  • Problem
  • Updated 1 year ago
We have 15 different accounts used under myemma. I am currently not able to access any recent, unsent, sent or draft mailings. myemma.com/status says nothing is wrong with the site, however I have used both Chrome and Firefox and restarted my device and I am still unable to access my information. 
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CalabreseManagement

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Posted 1 year ago

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Grey Stepp, Support Team Manager

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Hi there!   

If you're referring to the Home page, in the past few minutes we started getting some reports of the Home page of Sub-accounts not loading right now and our Systems team is on the case right now! 

You can still access all of the other parts of the app, including Response data and the Campaign builder by clicking the tabs at the top.  

Is this what you're seeing or are you having another issue? 

-Grey
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Grey Stepp, Support Team Manager

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Hi there again!   You should be seeing the Home screen now in your subs!

Let us know if you have any other issues with it!  

-G